“Understanding Emotional Intelligence” is a foundational seminar that is intended to introduce the construct of emotional intelligence (EI) and provide an overview as to how EI is assessed and applied. Research has shown that leaders and employees who have higher EI typically enjoy several organizational advantages including:
- Increased performance
- Higher sales and profits
- Improved customer satisfaction and retention
- Decreased turnover and attrition rates
- Increased leadership effectiveness
- More effective hiring and selection
- Reduced stress and conflict in the workplace
- Enhanced employee well-being
Topics include:
- A brief history and description of emotional intelligence.
- Comparison of EI to both IQ and popular models of personality.
- An overview of how emotional intelligence is measured and understood
- Research on how different elements of EI are emphasized in different industries
- Application of EI for both personal and professional growth
- Recommendations for future learning and next steps.
