How many people can identify your voice on the phone without hearing your name?
nn
Your family? A few friends?
nn
What about your banker?
nn
At Big Dutch Fleet Credit Union in Holland, Michigan, they can recognize a credit union member’s voice without any problem.
nn
“We get members call and immediately say, ‘Do you know who this is?’ and of course we do,” said Dawn Prins, an experienced staff member at Big Dutch. She explained that a what makes a credit union special – especially Big Dutch – is that they get to know their members as people, not just customers.
nn
Big Dutch’s history makes it a uniquely tight community of members. On November 30, 1953, a group of truckers got together and started their own trucking transportation credit union in the living room of a house. They called it Big Dutch Fleet Credit Union. Big Dutch became bigger, expanded to more truckers, and renovated the house into an office.
nn
But the growth didn’t stop there. Last year, Big Dutch fully joined the community, opening up their services to any community member – not just truckers.
nn
Now, working citizens of all professions in Ottawa, Allegan, Kent, and Muskegon counties can be members of Big Dutch. The credit union knew it was the right thing to do to open their caring, tight-knit community to any county member that wanted to join.
nn
Seeing the heartfelt diligence with which Big Dutch cares for their member’s money is a testament to the value of local business. As members of the community, the credit union is committed to making sure all their members flourish economically – from the young girl with a car loan to the elderly couple with their retirement plan.
nn
Opening up beyond the trucking world into the community is a big step for Big Dutch, but they’re excited about moving forward and keeping the credit union (and its members) a success.
